Refund Policy
A legal disclaimer
1. Introduction
Thank you for shopping with AmericanStriker. We stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund & Return Policy is a legally binding agreement that outlines the terms and conditions for returns and refunds between you and AmericanStriker. By purchasing from us, you agree to the terms outlined below.
Refund Policy - the basics
. Eligibility for Returns & Refunds
To be eligible for a return, your item must meet the following criteria:
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Time Frame: You have [Number, e.g., 30] days from the date your item was delivered to initiate a return.
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Condition: The item must be unused, in its original packaging, and in the same condition it was received. All original tags and labels must be attached.
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Proof of Purchase: A valid order number or receipt is required.
What to include in the Refund Policy
Items Not Eligible for Return
For the safety and integrity of our products, the following items cannot be returned:
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Gift cards
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Items marked as "Final Sale" or "Clearance"
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Products that have been used, worn, washed, or damaged after delivery.
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[Add any other non-returnable items, e.g., personalized/custom products, intimate apparel, etc.]
4. How to Start a Return
Follow these steps to request a return:
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Contact Our Team: Email us at [support@americanstriker.com] within the eligible return period. Please include your order number and a brief explanation for the return.
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Receive Authorization: We will provide you with a Return Authorization (RA) number and instructions on where to ship your item. Returns received without an RA number may not be processed.
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Ship Your Return: Carefully package the item and mail it to the address we provide. We highly recommend using a trackable shipping service, as you are responsible for the item until it arrives at our warehouse.
5. The Refund Process
After we receive your returned item, our team will inspect it to ensure it meets our return conditions.
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Approval & Timing: If your return is approved, we will initiate a refund to your original payment method. You should see the credit in your account within [e.g., 5-10 business days] after the refund is processed.
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Shipping Costs: The cost of return shipping is the responsibility of the customer. Original shipping fees are non-refundable.
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Late or Missing Refunds: If you haven’t received your refund after 10 business days, first check with your bank or credit card company, as processing times can vary. If the issue persists, please contact us.
6. Exchanges (For Defective or Damaged Items)
We will gladly exchange any item that is defective or was damaged upon delivery. Please contact us at [support@americanstriker.com] with your order number and photos of the product's issue, and we will guide you through the exchange process.
7. Final Sale Items
Only regular-priced items may be returned. Items purchased on final sale or clearance cannot be refunded.
8. Returning a Gift
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit or gift card for the value of the return upon approval. If the item was not marked as a gift, the refund will be issued to the original payer.
9. Questions & Contact Information
Your satisfaction is our priority. If you have any questions about this policy or your return, please contact our customer service team:Eric@americanstriker.com